Welcome to the Renz parcel box unit portal

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Privacy Statement

Information about the processing of your personal data in the portal of the Renz Parcel Box System www.myrenz.com

1. scope of this privacy statement

This data protection information applies to the processing of your personal data within the framework of the provision of our services in the portal of the Renz Paketkastenanlage (PKA) at www.myrenz.com. "Personal data" means any information relating to an identified or identifiable natural person. You can be identified as a person if you can be identified directly (e.g. by your name) or indirectly (e.g. by your insurance number). With the following data protection information, we support those responsible for data processing (see point 2) in fulfilling their legal information obligations.

2. responsible for the data processing

The person responsible for your data processed in our portal is the operator of your PCA (e.g. landlord / administrator / employer). Access to our portal is only possible for you as a user once the operator of your PCA has commissioned us to provide you with a parcel box system. This decision authority as well as the comprehensive control possibilities of the operator of your PCA in connection with your personal data lead to the fact that we only act for the operator of your PCA as so-called contract processors. This means that the operator decides on the purposes and means of processing your personal data. He is responsible for the processing of your personal data. We therefore process your personal data in our portal only according to instructions and in the interest of the operator of your PCA and therefore conclude a so-called order processing contract with the operator. This contract regulates how we as contract processors must handle your personal data in accordance with the operator. We therefore ask you to contact the operator of your PCA in the event of enquiries or if you wish to assert your data protection rights in connection with the parcel box system. If and to the extent that we should assume the role of responsible party within the framework of the provision of the portal of the myrenz.com parcel box system, you will find our contact details below:

Erwin Renz Metallwarenfabrik GmbH & Co KG

Boschstrasse 3

71737 Kirchberg


Tel: +497144301-0

E-mail: datenschutz@renzgroup.de

Website: www.briefkasten.de

3. contact details of the data protection officer

Please contact the data protection officer of the operator of your PCA for all data protection questions in connection with your parcel box system. You will find the contact details regularly on the website of the operator of your PCA. If and to the extent that we should assume the role as the responsible party within the scope of our data processing, please direct all inquiries and claims under data protection law to our data protection officer at datenschutz@renzgroup.de.


4. purposes and legal bases for the processing of your personal data

Unless expressly stated otherwise, we process your personal data in our portal myrenz.com exclusively on behalf of the operator of your PCA, who makes the parcel collection system available to you. In the following, we explain the purposes pursued by the data processing.

Processing purposes Legal basis Estimated storage time
We process on behalf of the operator of your PCA for the fulfilment of our contractually owed

Services provided to the operator the following personal data:

- Access data (login name, password)

- Master data (gender, title, name, contact data)

- Provision of convenient access: This information is used to record in which area of the parcel box system

a parcel service provider should insert or collect a parcel (top, middle, bottom)

- Apartment data: In this area, the data of your residential address will be collected if you live in a residential complex.

If the parcel box system is installed in the company in which you work as an employee, the

company address. This address data, together with the location data of the parcel box system, is sent to the

Logistics service provider transmitted.

- Logistics (Delivery Options): In this area, you can define the processes for supplying logistics service providers
and activate or deactivate them. If the process is activated, the apartment data is sent to the

logistics service provider. When deactivating, the apartment data are deleted.

- History: In this area you can view your parcel deliveries in chronological order

and pick-ups as well as in the case of the return your package inserts and the withdrawal by the

Logistics service provider.

The operator processes the personal data for the purpose of fulfilling the contract concluded with you
by using the parcel box system and, in particular, performs the following processing operations


- (Remote) management of the parcel box system

- Allocation and withdrawal of access authorizations for the users

- Assignment of letterboxes,

myRENZbox Digital Name Tags and Digital Bells to Residents

- Status and function overview of all systems

- Service messages

- Activation and deactivation of logistics processes

- The legal basis for our data processing in the portal is the
agreement concluded with the operator of the PCA.
Contract processing agreement (Art. 28 DSGVO).

- Legal basis for the processing of these personal data by the operator of your PKA

is Art. 6 Para. 1 S. 1 lit. b DSGVO (implementation of pre-contractual measures, processing for the

performance of a contract).

For the duration of the execution of the contract as well as, if applicable, within the scope of valid

statute of limitations and statutory retention periods.
We process on behalf of the operator to fulfill our contractually owed services

the operator of your PKA also the following personal data:

- Evaluations of the degree of utilization of the system, the boxes and the number of deliverys/collections
- Interface integration with existing tenant management systems such as ERP systems and software from

of the housing industry (optional)
- The legal basis for our data processing in the portal is the
concluded with the operator of the PCA.
Contract processing agreement (Art. 28 DSGVO).

- The legal basis for the processing of this personal data by the operator of your PCA is
Art. 6 para. 1 sentence 1 lit. f DSGVO (legitimate interest); the legitimate interest is

- to be able to check the economic efficiency of the provision of the parcel box system.

- to enable you as the operator to have a centralised management of the parcel box system.

Estimated storage time
We also process personal data that you provide us with as part of individual communications

(e.g. by e-mail, fax, or via the online forms provided) with us via the

provide you with contact information for the processing of the request you have described.

For these data we are responsible.
Art. 6 para. 1 sentence 1 lit. 1 f DSG-VO (legitimate interest); the legitimate interest lies in,

to answer your request as comprehensively as possible and to your satisfaction.
At least for the duration of the processing of your request. In addition, if necessary

within the scope of statutory retention periods.

5. deletion of your personal data

5.1 Legal retention periods

Your personal data may be stored by the operator or by us, insofar as statutory retention periods exist, in particular within the framework of the retention periods pursuant to § 147 of the German Tax Code (AO), which provides for a retention period for business letters including e-mails of ten years, as well as within the framework of § 257 of the German Commercial Code (HGB), which provides for a retention obligation of six years in particular for contracts.

5.2 Limitation periods

Your personal data may also be stored to preserve evidence within the scope of the statute of limitations. According to §§ 195 et seq. of the German Civil Code (BGB), these limitation periods may be up to 30 years, with the regular limitation period being 3 years.

6. receiver

Your personal data can be transmitted to the following recipients:
- Employees of the operator of your PKA
- employees of our company in case of administration, maintenance and extension of our portal
- Logistics service providers and their employees
- Service provider for services, software development, helpdesk (order processing)
- Collection service providers, lawyers in the event of the assertion of outstanding claims or in the event of legal disputes in connection with the provision of the PCA

7. your rights with respect to your personal data

The DSGVO grants you various rights with regard to your personal data. If you wish to exercise your rights, please contact the data protection officer of the operator of your PCA directly.
If we are the person responsible for the personal data, please contact us at the contact details given in point 3.
- right to information
You can request information as to whether your personal data will be processed. If this is the case, you may request further information, in particular regarding the purposes of processing, the categories of personal data processed, the recipients, the duration of storage, etc.
or, if this is not possible, the criteria for determining the duration, as well as further information.
You may request a copy of your personal data, which will be made available to you in a common electronic format in the event of a request by e-mail, provided that this does not infringe the rights or freedoms of other persons.
- corrigendum
You can immediately request the correction of any incorrect data concerning you or the completion of incomplete personal data.
- quenching
You have the right to request the deletion of your personal data, in particular if the data is no longer required for the purposes for which it was processed. Your data will be deleted immediately, unless there is an exception and your data may continue to be stored. This is the case, for example, if an obligation to store data exists for tax or commercial law reasons. Processing will xxx only take place for this purpose.
- curtailment
You may request that your personal data be restricted, in particular if
you dispute their accuracy and the data is verified,
the processing is unlawful and you refuse to delete it,
the data is no longer required, but you need it to assert, exercise or defend legal claims, or
you have appealed against the processing.
In the event of a restriction, your personal data may only be stored and, in particular, processed only with your consent or for the purpose of asserting or exercising your rights or defending yourself against legal claims.
- data transferability
You may request to receive the personal information that you have provided about yourself in a structured, common and machine-readable format so that you can share it with another responsible person. You also have the right to have this data transferred directly to another responsible party. The condition is that the processing of your data is based on a consent, the implementation of pre-contractual measures or the fulfillment of a contract.
- dissension
You may object to the processing of your personal data if such processing is based on a legitimate interest (Art. 6 para. 1 sentence 1 lit. f DSG Regulation). Your right of objection also exists in the case of any direct advertising (e.g. newsletter dispatch) carried out by us, including any profiling in connection therewith. The data will xxx no longer be processed unless compelling reasons for the processing are proven. Please address your objection to the data controller; the contact details can be found in section 2.
- Revocation of consent granted for data processing
In the event that you have given your consent to the processing of your personal data, you have the right to revoke your consent. Any processing carried out up to the time of the revocation shall remain unaffected by the revocation. Please address your revocation to the person responsible for data processing; you will find the contact details in section 2.
- Right of appeal to a data protection authority
You also have the right to appeal to a competent data protection authority. The data protection authority responsible for the operator of your PCA is regularly the data protection officer of the federal state in which the operator is based.
The data protection authority responsible for us is:
The State Commissioner for Data Protection and Freedom of Information
Address: Königstrasse 10 a, 70173 Stuttgart, Germany
Postal address: Postfach 10 29 32, 70025 Stuttgart, Germany
Tel: 0711/615541-0, FAX: 0711/615541-15
E-mail: poststelle@lfdi.bwl.de
If you have any questions or complaints, please first contact the data protection officer directly (see point 3) - your request can certainly be resolved there to your satisfaction.

8. necessity of the provision of your personal data

You are neither legally nor contractually obliged to provide your personal data. However, if you do not provide us with your personal data, the operator of your PCA or we may not be able to provide the services available via our portal, or may not be able to provide them on time, or may be entitled to refuse to provide them. This can mean that you cannot send or receive parcels via the parcel box system.

9. transfer of your personal data to third countries

Your personal data will be processed on servers in Germany. A transfer to third countries does not take place.

10. Google Maps

The Google Maps service is integrated in our website in order to show the operator of the PCA the locations of his parcel box system(s). Google Maps is operated by Google LLC, 1600 Am-phitheatre Parkway, Mountain View, CA 94043, USA. To display the Google Maps map, your IP address must be processed by Google LLC.
Google LLC is Privacy Shield certified. The cooperation with Google LLC in terms of data protection law is based on a concluded agreement on joint responsibility in accordance with Art. 26 DSGVO, available at https://privacy.google.com/intl/de/businesses/mapscontrollerterms/.
In all other respects, the user enters into a usage relationship directly with Google through the use of Google Maps. When used, Google collects and processes data on the use of the carting function by the user. Further information on data processing can be found in the Google Privacy Policy (https://policies.google.com/privacy?hl=en).
The legal basis is Art. 6 (1) sentence 1 lit. f DSGVO. The justified interest consists in the facilitated locatability of the locations of the parcel box systems by the operator of the PCA and the simplified administration of the locations.

11. cookies

When you visit our portal, information can be stored on your computer in the form of a so-called cookie. Cookies are small text files which are stored on your computer by your browser. Such cookies are only used by us to make our site more user-friendly, effective and secure. This website stores a session cookie on your computer. This serves for the intermediate storage of data of your current session.
This cookie is usually deleted when you close your browser.
Further cookies (e.g. regarding the use of the website) are only set on the basis of your consent. You can also refuse to accept cookies via your browser settings. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent.

12. changes of this privacy policy

From time to time we may change this Privacy Policy; changes will be posted here. We therefore recommend that you check this page regularly.
Thank you very much for reading our privacy policy.

12. duration for which the personal data are stored

The criterion for the duration of the storage of personal data is the respective legal retention period. After expiry of this period, the corresponding data will be routinely deleted, unless they are no longer required for contract performance or contract initiation.

As of: March 2019


Erwin Renz Metallwarenfabrik GmbH & Co KG
Boschstraße 3
71737 Kirchberg/Murr
Tel. +49 (0) 71 44 / 301 - 0
Fax +49 (0) 71 44 / 301 - 185
E-Mail info(at)renzgroup.de

Sitz der Gesellschaft:

Stuttgart, HRA 270640

Pers. haftender Gesellschafter:
Renz GmbH, Kirchberg/Murr, HRB 270664

Armin Renz


Wir nehmen nicht an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teil.


Änderungen, die dem technischen Fortschritt dienen, behalten wir uns vor. Für Abbildungsfehler kann keine Haftung übernommen werden. Alle Abbildungen sind nicht farbverbindlich.